If you'd like to exchange or return the helmet purchased from wearenewlane.com, you have 30 days to do so. Just make sure the helmets in its original packaging, the tag is still attached and the helmet is unused. Full details can be found on our shipping and returns page.

It's dependent on which shipping method you select but most orders to the UK will arrive 2 days after placing your order. We do have an option for next day UK delivery. For orders outside of the UK, please expect 2 to 5 working days. If your order hasn't arrived in this timeframe, please contact us.

Completely. The Newlane Helmet has surpassed the EN 1078 - The European safety standard, making it as safe as any other helmet. It's undergone rigorous testing and you can head over to our safety testing page for full details.

The Newlane Helmet only comes in a M/L which fits head sizes of 56-61cm. Men average 58cm and Women 56cm.The helmet has a rear size adjuster and a chin strap which allows you to achieve your perfect fit. Head over to our size and fit page for full details.

Sometimes we find that people aren't setting the helmet up correctly. Once you have flipped and clipped the crown into its riding position, be sure to release the back adjuster and 'open' it by rotating the dial around the rear reflector. If you don't do this, your helmet is unlikely to fit. Take a look at our 60 second 'How To' video to be sure you're doing it right.

If the helmet still doesn't fit, you can send the helmet back to us using our returns portal. Once we have received the helmet we will process your refund. 

It's very simple to use and takes seconds to pack and unpack. Watch Co-Founder Dom show you just how easy it is in our 60 second how-to video here.

Currently our sizing isn't designed for riders under 16. We do plan to create a children's helmet in the future, so make sure you sign up and we'll let you know when we have it ready.