Your order will be dispatched the same day if it is placed before 4pm or the next working day if it’s made after this time. (Monday to Friday excluding Bank Holidays).
Standard, tracked UK delivery: Free (2-5 working days).
Next Day, tracked UK delivery: £5.20
Standard European delivery: £6-£10 depending on destination country excluding any customs charges (see below).
Express is 1-3 days delivery to EU countries, economy is 2-5 days.
Other International delivery: TBC excluding any customs charges (see below).
Customs and Import Charges
Outside of the UK, in addition to the postage fees above, you may be charged import taxes, duties and/or handling fees when the package reaches your destination country. These charges must be paid by the recipient of the parcel. Unfortunately, these charges are out of our control and we cannot predict what the cost will be.
If any parcels are returned to us because the duty and tax charges are higher than expected, we reserve the right to deduct any costs we may incur from your refund.
Please note Newlane helmets have been tested and certified to EN1078 - The European Standard. Newlane helmets are therefore only intended for use in Europe and any use outside this territory will be at your own risk and we disclaim all liability thereto.
Returns and Exchanges
We know you will love your Newlane helmet, but just in case you don't, orders can be returned or exchanged for any reason within 30 days from the delivery date, sale items excluded.
Returned products must be unused, in their original condition and still have the tag attached. Also the box and frosted bag must be undamaged. For security reasons, refunds will be credited to the original form of payment for the purchase.
Products must not have been used, worn, washed or damaged.
To return a helmet please email customerservice@wearenewlane.com with your order number and the reason for your return. We will then send you the details for your return shipment. Please note that you will be responsible for any return shipping costs. Please wrap your package carefully to ensure it doesn’t get damaged in the returns process as we won’t be able to exchange or refund damaged products.
If the return/exchange falls outside of the 30 days period, the items are affected by any of the previously mentioned defects, or they are not in their complete and original packaging, Newlane cannot accept the returned products and cannot give a refund.
Damaged or Defective Products
Please contact us regarding returning any item purchased from wearenewlane.com that arrives to you damaged or defective at customerservice@wearenewlane.com
Cancellation Terms
If you need us to cancel your order for any reason, please get in touch as soon as you can. Once an order is in our system, it can’t be edited and we can’t usually stop our warehouse from completing the shipping process once it has started, so it’s important that you let us know as early as possible. If we manage to prevent your order from being dispatched, we will cancel it and you’ll receive a full refund. If we’re unable to do so, don’t worry! You can return your order to us using the process above.
Additions
Newlane strives to be as eco-friendly as possible! So please remember that transportation releases harmful emissions, be co-responsible and act accordingly to help save our planet!
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